POLICIES at

OPTIQUE OF SOUTHWEL

If you have any questions about our policies you can contact us on:

info@optiqueofsouthwell.co.uk
01636 816255

PRIVACY & DATA PROTECTION POLICY.

Last Updated: 01/07/2026

This privacy policy is for the website www.optiqueofsouthwell.co.uk and is presented by Allan Connolly. This document outlines the responsibilities and rights of the individuals who choose to use it.

This policy sets out different areas where user privacy is concerned and outlines the obligations, rights & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

  • This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable non-essential cookies on this site. You can do this by selecting “disable cookies” on the bottom left hand pop up on this website. You can also manage the cookies used within the same pop up box. You can also disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. All data collected in this way is non-identifiable.

  • The website www.optiqueofsouthwell.co.uk and its owner takes a proactive approach to user privacy and ensures necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

    The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from Optique of Southwell. The information is provided by Optique of Southwell and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    Through this website we present the ability for you to link to other websites which are not under the control of Optique of Southwell. We have no control over the nature, content and availability of external sites linked to through Optique of Southwell . The inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them.

  • Users contacting www.optiqueofsouthwell.co.uk and/or its owner do so at their own discretion. Any personal information provided through contact form submissions or direct contact made to Optique of Southwell via telephone, email, social media or any other communication method will remain secure within the application used by Optique of Southwell to process that information. For example, by emailing Optique of Southwell your email address and any information you provide on that email communication will be stored by Optique of Southwell, using the secure email service provider chosen. You will also, by making this communication, be agreeing to Optique of Southwell making contact with you directly for the purposes outlined in your initial communication. Optique of Southwell will not add you to a mailing list, or pass your information onto a third party as a result of this communication. You will also not be contacted directly by Optique of Southwell regarding matters outside of the initial subject area unless deemed by Optique of Southwell as an area of immediate interest relating to the benefit of yourself or your business. After three years of continued non-contact, your personal information will be deleted. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided.

    This is by no means an entire list of your user rights in regard to receiving email marketing material. If you would like to find our more about your communication rights, please visit www.ico.org.uk.

    If you would like to remove your information after having contacted Optique of Southwell in this way, please contact me directly on info@optiqueofsouthwell.co.uk and we will remove your information within 30 days honouring the right to be forgotten under the GDPR. You may also complete the form below to notify me of your information removal request.

  • www.optiqueofsouthwell.co.uk operates an email newsletter program, used to inform clients and previous clients about products and services supplied by this website. This mailing list is not available for open subscription and is only used on the basis of having worked together to provide essential ongoing information directly relating to the services provided to the client. This data will be securely held.

    Subscriptions are taken in compliance with GDPR and on the lawful basis of consent, which will be digitally recorded.

    Email campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity includes; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

    This information is used to ensure essential information has been received.

    In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

    If you would like to remove your information after having signed up to our mailing list, please use the un-subscribe function mentioned in the paragraph above, or contact me directly on info@optiqueofsouthwell.co.uk and I will remove your information within 30 days honouring the right to be forgotten under the GDPR. You may also complete the form below to request for your information to be removed.

  • Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

    The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

  • Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

    Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

    This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

    This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

    Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

  • Please note that we cannot accept any responsibility for viruses and it is your responsibility to scan or otherwise check emails and any attachments from Optique of Southwell.

    The information contained in our email communication is provided for information purposes only. The contents of our emails are not intended to amount to advice and you should not rely on any of the contents of this email. [Professional advice should be obtained before taking or refraining from taking any action as a result of email content]. We disclaim all liability and responsibility arising from any reliance placed on any of the contents of our emails.

    Our emails are generally confidential and intended solely for the use of the individual to whom it is addressed. Any dissemination, distribution, copying or use of this communication without prior permission of the addressee is strictly prohibited. If you are not the intended recipient you have received our email in error. Please accept our apologies, notify the sender at info@optiqueofsouthwell.co.uk, and then delete all copies of the email.

  • This website uses tracking information and analytical software provided by Squarespace and Google Analytics to review performance and assist in improving both the website and the marketing activity used to attract people to this website. This information does not carry personal details or information which could render an individual identifiable. This information is used to profile data such as the location website traffic is coming from or the pages that are most well used within the website. This information is gathered on this website by the use of cookies. When visiting this website you have the option to disable or restrict the use of cookies for the duration of your visit by choosing your preferences on the pop up option at the bottom left hand corner of the screen.

  • If you have made contact with Optique of Southwell or believe that we retain your data you have the right to the following:

    - The right to be informed on the data held.

    - The right of access to information held.

    - The right to erasure of data held on you.

    - The right to restrict processing of your data.

    - The right to data portability.

    - The right to object.

    - The right not to be subject to automated decision making including profiling of identifiable data.

    If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk.

    To access your data or to ask for your data to be removed, please contact me at info@optiqueofsouthwell.co.uk or complete the form at the bottom of this page.

  • The ICO GDPR

    Meta Privacy Policy

    Google Privacy Policy

    Squarespace Privacy Policy

  • Optique of Southwell is a business owned and managed by Allan Connolly and Rowena Munro. The registered business address is 30 King Street, Southwell, NG25 0EN.

  • We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

    We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

  • Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

    When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

    We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

  • We collect two types of data and information from Users. 

    The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

    The second type of information Personal Information , which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

    Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.

  • We receive your Personal Information from various sources:

    • When you voluntarily provide us with your personal details in order to register on our Site;

    • When you use or access our Site in connection with your use of our services;

    • From third-party providers, services and public registers (for example, traffic analytics vendors).

  • We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

    We may use the information for the following:

    • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;

    • To communicate with you and to keep you informed about our latest updates and services;

    • To serve you advertisements when you use our Site (see more under "Advertisements"); 

    • To market our websites and products (see more under "Marketing"); 

    • For statistical and analytical purposes, intended to improve the Site.

    In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

    In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

    • Hosting and operating our Site;

    • Providing you with our services, including providing a personalised display of our Site;

    • Storing and processing such information on our behalf; 

    • Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;

    • Providing you with marketing offers and promotional materials related to our Site and services; 

    • Performing research, technical diagnostics or analytics;

    We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

  • In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 

    • Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

    • The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.

  • Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

    This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

  • Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

  • We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

     You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

  • We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

  • We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us.

  • We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

ACCESS REQUEST FORM

Please complete the form below to request access to information that Optique of Southwell holds on you, or to register a complaint regarding contact that Optique of Southwell has made with you, that you have not agreed to.

Please note, full records are retained of all communication and interactions. This company does not hold a general mailing list and does not collected or process data unrelated to direct working contracts.

By completing this contact form your data will be processed in accordance with our privacy policy.